RETURNS & EXCHANGES
JACOME aims to ensure full customer satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) using one of the 3 options below.
To return an item, the following conditions must be met:
• Returns must be made within 14 business days from the delivery date.
• Returned items must be unused and complete.
• Customers will not be reimbursed for initial shipping charges.
CHANGES
If you wish to change your order, please contact us at info@jacomejewelry.com with your order number.
You will need to return your original order.
before we send you the new one.
REFUND
If you do not wish to receive a gift card for
redeem on our website.
We can refund your order in the
original payment method.
Please wait a couple of days to see the
amount returned to your account.
GIFT CARD
We will send you a gift card by email.
for the value of your return.
Please note that it does not expire and you can use it to purchase any product on our website.
website for the same value.